Frequently Asked Questions

1. What materials are used in your oil paintings?

I use highest-quality paints (Michael Harding, Winsor & Newton, Gamblin, Golden), fine art canvases and boards, and professional-grade varnishes to create true pieces of art that will last a long time.

 

2. Do you ship outside of the United Kingdom?

Yes, this is usually possible. Please email me (greta@gretavilidaite.co.uk or click on 'Contact') to arrange this.

 

3. How are your oil paintings shipped?

I take great care in packaging my paintings to ensure they arrive safely to you. Each painting is securely wrapped for shipping, with reused, recycled or compostable materials whenever possible.

 

4. How long does it take to receive my order?

Shipping times may vary depending on your location and on the painting. Typically, I will process orders within 3-5 days. During times of high order numbers (e.g. during a sale), please allow 10 business days for processing.

If the painting is relatively recent (6-12 months), I may varnish it once the order is placed (to give it maximum curing time) which may add 3-4 days to processing time. Similarly, if the order requires framing, this may take another few days.

Please let me know if you require your order to arrive before a certain date and I will do my best to make that happen, if at all possible.

Once shipped, delivery usually takes between 2-5 business days within the UK and 10-20 business days for international orders.

 

5. Can I request a custom oil painting?

Yes, I offer oil painting commission services. You can find out more about my custom oil paintings here:

https://gretavilidaite.co.uk/commissions/

Please contact me with your specific requirements, and I will be happy to discuss creating a unique piece of art just for you.

 

6. What is your return policy?

I want you to be completely satisfied with your purchase. If for any reason you are not happy with your oil painting, please contact me within 30 days of receiving it, and I will provide instructions for returning the item for a refund or exchange.

 

7. Do you offer framing services?

Some of my paintings are framed, some are unframed, and some come with a choice to be framed or not. Please check the descriptions of each individual painting. These differences are simply to do with whether or not I have the right frame in stock, as I want to make sure each frame is the perfect match for the painting.

Please contact me if you want any of the unframed paintings framed. It may be possible to order a frame for you. Email greta@gretavilidaite.co.uk

All my frames are hand-built by me for the extra personal touch.

 

8. Are the paintings ready to hang?

All framed paintings are ready to hang in your home and come with a hanging cord at the back. Unframed paintings will need to be framed or fitted with hardware at your local framing shop.

 

9. Are the colours in the paintings accurate to what I see online?

While I strive to accurately represent the colours of my oil paintings in my online images, please note that small variations may occur due to differences in monitor settings and lighting in your home.

 

10. How do I care for my oil painting?

To ensure the longevity of your oil painting, avoid displaying it in direct sunlight or humid environments. Dust the surface gently with a soft, barely damp cloth as needed. Avoid using any cleaning products or overly damp cloths.